Terms & Conditions
Camacho & Charlie's Mexican Grill & Cantina
Online Selling – USA – Food & RestaurantLast Updated: 11-07-2026
Welcome to Camacho & Charlie's Mexican Grill & Cantina. These Terms & Conditions govern your access to and use of our website, mobile ordering platform, and related services. By placing an order or using our services, you agree to comply with these Terms & Conditions.
1. Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our website or place orders.
2. Eligibility
To place an order, you must:
- Be at least 18 years old or have permission from a parent or legal guardian.
- Provide accurate and complete information.
- Use the website only for lawful purposes.
3. Restaurant Services
Camacho & Charlie's Mexican Grill & Cantina offers:
- Online food ordering
- Pickup orders
- Delivery services (where available)
- Catering services (if offered)
- Promotional meals and seasonal menu items
Availability of services may vary depending on your location.
4. Menu Availability
Our menu items are subject to:
- Availability
- Seasonal ingredients
- Daily inventory
- Operational limitations
We reserve the right to:
- Modify menu items
- Remove products
- Substitute ingredients when necessary
- Update prices without prior notice
5. Pricing
All prices are displayed in U.S. Dollars (USD).
Prices:
- May change at any time
- Exclude applicable taxes unless otherwise stated
- May exclude delivery fees or service charges
The final order total will be shown during checkout before payment.
6. Ordering Policy
Customers are responsible for:
- Reviewing the order carefully before submitting.
- Providing correct contact information.
- Providing an accurate delivery address.
- Selecting the correct pickup location when applicable.
Orders cannot always be modified after submission due to kitchen preparation.
7. Payment
We accept approved payment methods available during checkout.
Payments may include:
- Credit Cards
- Debit Cards
- Digital Wallets
- Online Payment Gateways
- Gift Cards (if accepted)
Orders will only be processed after successful payment authorization.
8. Pickup Orders
Customers choosing pickup are responsible for:
- Arriving at the selected pickup time.
- Presenting order confirmation if requested.
- Collecting food promptly.
Food quality cannot be guaranteed if pickup is significantly delayed.
9. Delivery Policy
Delivery availability depends on:
- Service area
- Weather
- Traffic conditions
- Driver availability
Estimated delivery times are provided for convenience only and are not guaranteed.
Delays may occur due to circumstances beyond our control.
10. Failed Deliveries
If a delivery cannot be completed because of:
- Incorrect address
- Customer unavailable
- Restricted building access
- Incorrect contact information
Additional delivery fees may apply or the order may be canceled without refund where permitted by law.
11. Food Quality
We prepare every meal with care using quality ingredients.
However, food quality may be affected after:
- Extended delivery time
- Improper storage by the customer
- Delayed pickup
Customers should consume food promptly after receiving it.
12. Food Allergies
Although we strive to accommodate dietary preferences, our kitchen handles ingredients including but not limited to:
- Dairy
- Eggs
- Wheat
- Soy
- Tree nuts
- Peanuts
- Fish
- Shellfish
Cross-contact may occur.
Customers with food allergies are responsible for informing us before placing an order.
We cannot guarantee any menu item is completely allergen-free.
13. Nutritional Information
Any nutritional or ingredient information provided is for general informational purposes only.
Actual values may vary due to preparation methods and ingredient sourcing.
14. Alcohol Sales (If Applicable)
Where alcoholic beverages are offered:
- Customers must meet the legal drinking age.
- Valid government-issued identification may be required.
- We reserve the right to refuse alcohol sales when required by law.
15. Promotions and Discounts
Promotions may include:
- Limited-time offers
- Coupons
- Combo meals
- Loyalty rewards
Unless otherwise stated:
- Promotions cannot be combined.
- Offers have expiration dates.
- Promotions have no cash value.
16. Gift Cards
If gift cards are available:
- They cannot be redeemed for cash except where required by law.
- Lost or stolen cards may not be replaced.
- Additional terms may apply.
17. Refund Policy
Refund requests are reviewed individually.
Refunds may be issued when:
- Incorrect items were delivered.
- Orders were not fulfilled.
- Food quality issues are verified.
- Duplicate payments occurred.
Refund requests should be submitted promptly after receiving the order.
18. Order Cancellations
Orders may only be canceled before food preparation begins.
Once preparation has started, cancellation requests may not be accepted.
19. Customer Conduct
Customers agree not to:
- Abuse restaurant employees.
- Submit fraudulent orders.
- Misuse promotional offers.
- Attempt unauthorized access to our systems.
- Interfere with website functionality.
20. Account Responsibility
If customer accounts are available, users are responsible for:
- Maintaining password confidentiality.
- Keeping account information current.
- All activities conducted under their account.
21. Website Availability
While we strive to maintain uninterrupted service, we do not guarantee continuous availability.
The website may occasionally be unavailable due to:
- Maintenance
- Technical failures
- Network issues
- Security updates
22. Intellectual Property
All website content including:
- Logos
- Branding
- Images
- Graphics
- Menu descriptions
- Website design
- Text
is the property of Camacho & Charlie's Mexican Grill & Cantina or its licensors and may not be copied or reused without written permission.
23. Third-Party Services
Our website may integrate with third-party providers including:
- Delivery partners
- Payment processors
- Mapping services
- Marketing platforms
We are not responsible for third-party services or their policies.
24. Limitation of Liability
To the maximum extent permitted by law, Camacho & Charlie's Mexican Grill & Cantina shall not be liable for:
- Indirect damages
- Incidental damages
- Lost profits
- Delayed deliveries
- Service interruptions
- Technical issues beyond our control
25. Indemnification
Customers agree to indemnify and hold harmless Camacho & Charlie's Mexican Grill & Cantina from claims arising from:
- Violation of these Terms
- Fraudulent activity
- Misuse of the website
- Violation of applicable laws
26. Privacy
Use of our website is also governed by our Privacy Policy regarding the collection, storage, and processing of personal information.
27. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States and any applicable state laws governing restaurant and online commerce operations.
28. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Updated versions become effective immediately upon publication on our website.
Continued use of the website constitutes acceptance of the revised Terms.
29. Contact Information
For any questions regarding these Terms & Conditions or your order, please contact Camacho & Charlie's Mexican Grill & Cantina through the contact methods provided on our website or ordering platform.